FREQUENTLY ASKED QUESTIONS
Hello and thank you for visiting Just Gorgeous Things, the home of equestrian inspired styling, homewares and gifts.
It looks like you may have a question or two, well you have come to the right place! Please see below where, hopefully, I can answer your queries. If you’re not able to find what you’re looking for, please don’t hesitate to contact me on my mobile 0488 025 025 or email email@example.com
How are JGT products sourced and priced?
I aim to support Australian made product where I can and am happy to stock locally produced items providing they fit within the JGT branding and philosophy. If you or someone you know owns a business producing beautiful Equestrian inspired products please don’t hesitate to get in touch with me at firstname.lastname@example.org and hopefully we can work together.
What are JGT's shipping costs & lead-times in Australia?
For all of our standard deliveries we use we use the Australia Post. Standard shipping to metro locations Australia wide usually takes 2-5 business days within the same State and 3-6 business days Interstate (metro -metro).
Standard shipping is charged at a flat rate of $15. Regional Flat Rate Shipping is charged at $20.
If your parcel is particularly large or going to a remote Regional destination we will find the best and most economic courier service to complete the job through the courier network portal Transdirect. You will be contacted with a shipping quote prior to your parcel being dispatched.
EXPRESS POST DELIVERY
Express Post delivers next business day for Metro to Metro or within the same State. For more remote Regional areas delivery times are up to 4 days.
A flat rate charge of $20 is charged for Express Post Metro and a flat rate of $30 for Express Post to Regional locations . These flat rates apply to deliveries weighing up to 5kgs. Packages more than 5kgs will incur an additional postage fee which will be communicated prior to parcel dispatch.
The Express network covers 80% of Australian business addresses, private addresses and Post Office Boxes. This Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.
If your item is for an address outside the Express Post network, the fastest possible transport links will be found, but it won’t be covered by the Next Day Guarantee.
Parcel dimensions exceeding 0.25 cubic metres, with any single dimension more than 105cm and weight more than 22kg are not able to be sent via the Express Parcel Post network. Please check the size and weight guidelines for details.
For any other shipping related enquiries please email email@example.com
Does JGT ship Internationally?
We are able to deliver to over 220 countries and territories at low prices worldwide .All international deliveries are also shipped by Sendle, providing they fall into the following Zones:
Zone 1 New Zealand 4-6 working days.
Zone 2 North America, Western Europe, Asia and the Pacific 6-13 working days.
Zone 3 Rest of the world 10 – 15 working days.
A Flat rate of $20 is charged for packages weighing up to 250g traveling to any International Zone . Packages larger than this will be quoted as per their size and weight and customers contacted to confirm charges prior to shipping.
Please note that customs duties and import taxes are at the discretion of the receiving county or territory and must be paid by the receiver of the parcel.
What is the JGT returns policy?
A returns service is offered if for any reason the product is faulty or on the rare occasion that the item is lost or damaged during the shipping process.
Returns are offered within 7 days of receipt of your items and a refund or exchange given. Where applicable shipping will not be refunded for initial delivery, however we will happily pick up the tab for the return shipping costs.
For change of mind an exchange or store credit will be offered and return postage costs are the responsibility of the customer.
Sale items will be refunded at the sale purchase price and not the full retail price once they are taken off sale.
If you would like to apply for a refund or replacement, please contact me via email firstname.lastname@example.org
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CALL 0488 025 025 / EMAIL email@example.com